Shipping policy

1.  Transit Time

In general, shipments are in transit for 1-4 working days depending on the service used.

2.  Dispatch Time

Orders are usually dispatched within 2-3 business days. If an item is out of stock, the dispatch time will increase, please refer to section 4 for more details.

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays when the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

3.  Change of Delivery Address

For "change of delivery address" requests, we are able to change the address at any time before the order has been dispatched. Requests can be made via email.

4.  Items Out of Stock

We will first contact you via email/phone. We can issue a refund for the unavailable items or we can dispatch them when they are back in stock.

5.  Delivery Time Exceeded

Delays are always possible, regardless of when we dispatch the item as this depends on the courier. If the delivery time has exceeded the forecasted time, please contact us so that we can investigate. We always do our best to fulfil orders as soon as possible and minimise delays.

6.  Parcels damaged in Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with us to let us know. If the parcel has been delivered without you being present, please contact us for the next steps.

7.  Local Pickup

When you come to collect:

  1. Pickup is available 9AM-5PM Mon-Fri.
  2. Bring your confirmation/pickup email for order verification.
  3. Send us your name, order number and car reg on WhatsApp when you arrive and wait in your car. Message here: https://mymasjid.uk/chat

IMPORTANT: We cannot hand over the item(s) without verifying your confirmation email.